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Resume

Designed PDF to read, or a plain single-column Word file for application systems

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Senior UX Designer with 8+ years designing enterprise products where mistakes are costly: payroll compliance, HR platforms, healthcare billing, and conversational AI. I also build what I design, with two apps live on the App Store that I researched, designed, and shipped solo. Currently a Senior UX Designer at Capital Group.


Senior UX Designer

Mar 2026 – Present

  • Designed Scout, a conversational AI assistant that helps teams with their research, in a regulated industry, partnering with product, engineering, and compliance stakeholders
  • Contribute to shared design systems and interaction patterns used across product teams

Founder, Product Designer & Developer

2024 – Present

  • Designed and built a HIPAA-compliant doula care and Medi-Cal billing portal for a Bay Area birth-justice nonprofit, with 56 accounts across 5 community birth organizations (Sept 2026): visit logging against Medi-Cal caps, CMS-1500 claims, five roles enforced with row-level security, two-factor sign-in and audit logs
  • Designed, built and shipped EBT Finder, a SNAP/EBT store locator on the App Store and web: 264,000+ locations across 53 states and territories and about 1,500 US users a month; 9 of 10 test participants found hot food in under 15 seconds
  • Designed, built and shipped Beles, a dating and community app for the Tigrayan diaspora, now on the App Store; usability testing raised understanding of its traditional matchmaking feature from 5 of 8 testers to 7 of 8
  • Build production React, Supabase and Capacitor apps, including LLM features with guardrails and human-in-the-loop review

UX Designer

Apr 2023 – Mar 2026

  • As the sole designer embedded onsite, re-architected the configuration model behind 9,000+ tax agencies; after launch the team saw fewer configuration errors and faster onboarding of new agencies
  • Led research and information architecture for OneAsure, consolidating four HR portals and logins into one product across 16 interviews and 24 usability tests; support tickets went down after launch
  • Designed the persona and conversational scripts for Luna, an enterprise AI chatbot integrated across HR, payroll, and benefits
  • Authored WCAG-compliant design system guidelines that set accessibility standards across web and mobile products

UX Designer

Jan 2020 – Feb 2023

  • Designed onboarding flows for VR-based English language learning experiences
  • Created Immerse's first content and design framework, reusable guidelines that instructional designers built lessons from
  • Ran usability tests to find where learners stumbled on language, then rewrote the prompt sequences around those points
  • Partnered with instructional designers and engineers so UI copy followed pedagogical best practices

Product Designer

Jan 2016 – Jan 2020

  • Designed and wrote UX for multiple concurrent SaaS client projects across industries
  • Built a modular Figma design system with standard copy patterns for error states, empty states, and CTAs
  • Refined CTA copy with stakeholders against business KPIs and conversion data

Communications Team Lead

2020 – Present

Lead storytelling and advocacy campaigns for a diaspora humanitarian network, and built the reusable design templates the team uses to launch campaigns.